About Listen360
Conventional wisdom says, “It’s just business—it’s not personal.” Our experience has proven otherwise. When brands achieve sustainable growth, it’s because of personal customer relationships and the loyalty they create.
At Listen360, our customer experience platform makes business personal. We’re proud that our internal values match the ones we go to market with. We align our core internal values with every outward-facing thing we do.
Our Values
Discover Listen360's core values that guide our interactions and decisions, fostering a culture of respect, teamwork, and innovation.
Kindness
Kindness and respect are central to our identity, shaping every interaction and creating a positive environment.
Teamwork
We thrive as a team, united in celebrating successes, learning from failures, and growing together.
Diversity
Diversity drives innovation, enriches experiences, and promotes inclusivity within our vibrant community.
Growth
As perpetual learners, we strive to continuously improve, driving personal and corporate excellence.
Change
Change fuels our innovation and growth, inspiring us to embrace transformations that propel progress.
Empower
We empower our customers with innovative business solutions, ensuring their success enhances ours.
Our Reputation is Built on Our Customers
A History of Listen360
Explore Listen360's journey from its inception to becoming the leading platform for delivering an exceptional customer experience.
Listen360 Develops AI
2024
Listen360 AI was developed to streamline customer analytics and pinpoint key growth drivers for our customers.
Listen360 Creates Managed Services Department
2023
Listen360 creates Managed Services department to provide customers with custom, white-glove reputation management services.
Listen360 Releases Voice of the Customer and Customer Loyalty
2020
Listen360 releases enhanced Voice of the Customer and Customer Loyalty reporting to support robust sentiment and trend analysis for customers.
Listen360 Acquired by EverCommerce
2018
Listen360 acquired by EverCommerce and joins a portfolio of best-in-class SaaS solutions that support the growth and success of millions of customers worldwide.
Listen360 Releases Redesigned Survey Process
2016
Listen360 releases redesigned survey process to increase response rates and optimize for mobile.
Listen360 Launches Listen360 Reviews
2014
Listen360 launches Listen360 Reviews to support our customers in building a stellar online reputation that reflects their world-class customer experience.
Listen360 Joins the International Franchise Association
2009
Listen360 joins the International Franchise Association, aiding franchisors to connect with customers across locations and improve brand profits.
Listen360 Founded
2008
Listen360 founded as an NPS™ (Net Promoter Score℠)-based feedback platform designed for multi-location brands to measure and improve customer loyalty.
Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.