AI Analytics
Master AI analytics to understand your customers’ sentiments. Our platform processes tens of thousands of comments, distilling them into clear, actionable trend analyses.
Hear From Our Customers
Save At-Risk Business
“With Listen360, our branches can quickly get to the heart of the matter. If we had a feeling about why customers might be leaving us, we can see what customers are actually saying, validate that with real data, and take action to save the business at risk.”
Cori SkinnerSenior Learning and Development Manager @ Orkin
AI Analytics Top Features
- Voice Of The Customer
- AI Chat
- Benchmarking
- Competitive Analysis
- Segmentation
- Staff Performance
Voice Of The Customer
Go a level deeper with our AI analysis. Explore specific behaviors, practices, and issues driving praises and complaints. Identify where to deploy changes to enhance customer loyalty.
- Make data-driven decisions
- Retain at-risk customers
- Boost repeat and referral business
- Gain tailored, detailed insights
- Enhance service offerings
- Leverage predictive insights
Frequently Asked Questions
Listen360 uses AI to analyze customer feedback by extracting themes from text reviews. We then run a comparative analysis across locations, segments, and team members. This helps you understand what actual customers are saying needs to be improved!
Listen360 uses AI tech in the following ways:
- We identify customers with issues to assist with customer service agent response.
- We extract themes from feedback to understand the highest leverage things to improve.
- We also benchmark these themes across locations and segments. This helps determine where improvements most need to happen.
- We track team performance to understand who contributes and how.
- And lastly, we use AI tech in marketing through reviews and testimonials.
Yes, Listen360’s AI chat can provide insights into customer preferences by answering questions. We make it easy to learn what customers like and don’t like about your service in real-time. This helps to assist with key decision-making.
Listen360 uses NLP (natural language processing)—and specifically LLMs (large language models)—to extract and prioritize themes. This helps make recommendations for improvement using customer feedback.
Listen360 helps businesses make better decisions by using AI to translate customer reviews into actionable and measurable themes. We turn qualitative hunches into quantitative insights
Comprehensive Services to Enhance Brand Growth
Listen360 unites customer feedback analysis, AI analytics, comprehensive review management, social media, and accurate listing management to boost customer loyalty and drive growth.
Reviews
Protect your brand's reputation with strategic review management and responses.
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Feedback
Asking the right questions at the right time to the right people, and taking action immediately upon seeing feedback.
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Social Media
Boost your social media presence with AI, unified analytics, and cross-posting.
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Listings
Improve SEO and find customers with comprehensive business directory listings.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.